Return Policy

Thank you for choosing The Floral Cup.

We are committed to delivering premium-quality herbal teas and ensuring you have the best shopping experience. If you have any concerns regarding your order, our support team is here to help.

For any assistance, please contact us at

thefloralcupindia@gmail.com

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Order Issues

If you are not satisfied with your order or face any issue, please contact us within 48 hours (2 days) of receiving your package.

Any concerns reported after this period may not be eligible for replacement or resolution.

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Order Cancellation

Orders can only be cancelled before they are dispatched.

Once an order has been cancelled, cash refunds will not be provided. Instead, a Gift Card of the same value will be issued, which can be used for future purchases on The Floral Cup website.

Please note that cancellation requests are subject to approval and may vary depending on the order status.

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Replacements

Replacement requests must be raised within 48 hours of delivery.

To process your request, please email us with:

• Your Order ID
• A clear picture of the product received
• A picture of the invoice/package label
• A brief description of the issue

Replacement requests will be considered under the following circumstances:

• Damaged product received
• Wrong product delivered
• Missing item(s) in the order
• Expired product received (please include a clear image showing the expiry date)

If approved, we will arrange a replacement at no additional cost.

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Returns

Due to the perishable nature of herbal teas, we do not accept returns on any products.

However, if your order qualifies under our replacement policy, we will gladly replace the affected item after verification.